Terms and conditions

Late arrivals and respect for others

Prema reserves the right to refuse entry to people who arrive very late or whose conduct would jeopardize the enjoyment, safety or comfort of others.

Refunds

We do not usually offer refunds. If you no longer need your tickets then we would urge you to try to sell them on or give them to a friend who might enjoy the activity. We are only able to make a refund if we sell-out and in that instance will take a 10% admin charge to cover card costs.

In the unlikely event that WE need to cancel or postpone an activity or event then you will be given a full refund (with no admin charge) as soon as we are able to make contact with you via the telephone.

Your data

We don’t share your data – phone numbers, email addresses etc – with anyone else. Nor will we ever sell it on to a third party. So by giving us your information your personal details go no further.

Feedback

We welcome clear and honest feedback on everything we do. Please tell us if something isn’t working for you and we’ll see what we can do to rectify the situation. Conversely, we’re always looking for testimonials about what we do so if you’ve got something positive to share, then tell us about it too. Any feedback should be sent to Gordon Scott, Prema’s Artistic Director by emailing him gordon@prema.demon.co.uk or giving him a call on 01453 860703.